Our Guarantee to you
If your gift is not delivered on time, in perfect condition, we'll send another one, a refund or issue a store credit.
In short, your satisfaction is of the utmost importance to us. We understand only too well that we're in a position that we have to get it right the first time and every time. We look after your order like it is our own. If you are not satisfied with your order upon arrival please do not hesitate to contact us.
Customer Service Guarantee
- We will provide you with clear, honest and complete information on the exact content of the gifts we offer - along with an all-inclusive price (NO HIDDEN CHARGES).
- We will clearly identify our company's name and street address, along with our telephone numbers, fax number and e-mail address. All are available for both ordering and customer service.
- We will provide secure online ordering facilities.
- We will clearly maintain a detailed customer order history to facilitate the handling of queries should they arise.
- We will respond immediately to any inquiries, and we reserve the right to ask for the opportunity to resolve complaints or remedy problems on behalf of our customers and the receivers of their gifts.
- We will promptly advise you if a response to an inquiry is delayed due tthe need for additional investigation.
- We will attempt to resolve any problems concerning our products or service to the best of our ability, and with fairness and courtesy.
- We will honour any requested name or address, changes promptly, we offer personal detail removal options within our newsletters.
Privacy Guarantee
We will not sell your name and address details to a third party. To read more about our Privacy Policy Click HereProduct Guarantees
Content: unpredictable weather, or other conditions beyond our control can sometimes delay flower picking. If unforeseen circumstances restrict the availability or delivery of an item we may find it necessary to substitute an item of equal or greater value. We will always endeavour to advise you of any substitutions before delivery is made.Sim Carnations, Spray Carnations and Spray Chrysanthemums: have an expected vaselife of two weeks, we offer the unconditional guarantee that if the chosen gift does not arrive by the requested/confirmed date in perfect condition we will immediately organise a replacement bouquet, store credit or full refund.
Roses, Lisianthus', Lilies, Alstromerias, Freesias and Seasonal Flowers: have an expected vaselife of one week, we offer the unconditional guarantee that if the chosen gift does not arrive by the requested/confirmed date in perfect condition we will immediately organise a replacement bouquet, store credit or full refund.
Dried Wildflowers: we offer the unconditional guarantee that if the chosen gift does not arrive by the requested*/ confirmed date or if the chosen arrangement does not arrive in perfect condition we will immediately organise a replacement bouquet, a store credit or a full refund. *Within the limitations of the postal system.
Hampers: we offer the unconditional guarantee that if the chosen gift does not arrive by the confirmed date that you requested, or if the chosen hamper does not arrive in perfect condition we will immediately organise a replacement hamper, a store credit or a full refund.