Guarantees
Browse our full range of fresh flowers, dried flowers & gifts, just select the destination country...
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In short, your satisfaction is of the utmost importance to us, we pick and pack only the freshest flowers, we deliver only the highest quality gifts. In the majority of cases the flowers for your chosen gift await your order from the field in which they were planted! If you are not satisfied with your order upon arrival please do not hesitate to contact us.
Customer Service Guarantee
We will never share your name and address details with third parties. Product Guarantees Content: unpredictable weather, or other conditions beyond our control can sometimes delay flower picking. If unforeseen circumstances restrict the availability or delivery of an item we may find it necessary to substitute an item of equal or greater value. We will always endeavour to advise you of any substitutions before delivery is made. Sim Carnations, Spray Carnations and Spray Chrysanthemums: have an expected vaselife of two weeks, we offer the unconditional guarantee that if the chosen gift does not arrive by the requested/confirmed date in perfect condition we will immediately organise a replacement bouquet, store credit or full refund. Roses, Lisianthus', Lilies, Alstromerias, Freesias and Seasonal Flowers: have an expected vaselife of one week, we offer the unconditional guarantee that if the chosen gift does not arrive by the requested/confirmed date in perfect condition we will immediately organise a replacement bouquet, store credit or full refund. Dried Wildflowers: we offer the unconditional guarantee that if the chosen gift does not arrive by the requested*/ confirmed date or if the chosen arrangement does not arrive in perfect condition we will immediately organise a replacement bouquet, a store credit or a full refund. *Within the limitations of the postal system. Hampers: we offer the unconditional guarantee that if the chosen gift does not arrive by the confirmed date that you requested, or if the chosen hamper does not arrive in perfect condition we will immediately organise a replacement hamper, a store credit or a full refund. Delivery Guarantee We guarantee that your gift will be delivered in perfect condition to the address you have supplied. Please check the delivery address carefully as we are unable to extend our guarantee in situations where we have been supplied incorrect address details. Please note that for UK and Australian deliveries we have a "Quick Address System" which will double-check and confirm the address as post office correct. If we cannot guarantee that the gift will be delivered by the date that you have requested we will attempt to call you to advise you of the alternatives available. We will only go ahead and process your order without speaking to you if we feel that this is 'the best way to go' under the circumstances. Wherever possible please also supply a phone number for the receiver. DELIVERY POLICIES NOTICE FOR DELIVERY We generally request three working days notice as this applies to most of our deliveries, but please be aware that some deliveries can be made overnight whereas others can take up to twenty days (contact us or see below for more details). DELIVERY TIMES Cannot be requested or guaranteed as all of our deliveries are made through a third-party. DELIVERY WHEN NO-ONE IS HOME The deliverer will leave the parcel at the address where it is safe to do so, or if he feels that this is not an ideal scenario the parcel will be taken to the local post office and a card left to advise the receiver. OUR GIFT AND FLOWER RANGE o Wildflowers: Are delivered worldwide via Airmail*, being despatched from our WA nursery. *Wildflowers for Australian delivery will be delivered through our fresh flower courier system. o Hampers: Are courier delivered throughout the UK, Europe and USA. o Fresh Flowers: Are picked to order from the nursery local to the recipient, before being placed with seasonal filler and despatched in a presentation gift box with your personal message card and care instructions. SPECIAL DELIVERY ADDRESSES o Apartment / Unit Deliveries: Flying Flowers require the recipients full name, the apartment/unit number and the building's street address. For secure apartments where the deliverer cannot gain access a card will be left for the parcel to be retrieved from the local post office. o Hospital Deliveries: Flying Flowers require the full name of receiver, the ward name or number, the hospital name and street address. Please advise whether the recipient is a patient/resident or part of the staff. For hospital deliveries Flying Flowers would like to advise that you not send large bouquets as space is often restricted, also note that most hospitals do not allow plants and some hospitals do not allow flowers in intensive or special care units. o Funeral Deliveries: Flying Flowers require the full name of the deceased, the name and address of the funeral home, date and time of the funeral. Delivery will be made on the delivery day prior to the funeral as we cannot guarantee the time of delivery on the day. o Hotel & Resort Deliveries: Flying Flowers require the recipients full name, the room name or number, the Hotel or Resort name and full street address. Please advise whether the recipient is a guest or part of the staff. o Retirement Village Deliveries: Flying Flowers require the recipients full name, the unit number, and the street address of the village. Please advise whether the recipient is a resident or part of the staff. o Caravan Park / Park Home Deliveries: Flying Flowers require the recipients full name, the home number, and the street address of the village. Please advise whether the recipient is a resident or part of the staff. Click here for an order form that you can fax or mail to us with your AUS $ cheque / money order payment. Of course for credit card orders you can use our secure online server by selecting your required delivery destination on the left...or alternatively call us on FreeCall 1800 677 799. Click here to see our latest brochure / newsletter... sometimes even before it's hot off the press! Click here to see our hamper brochure full of gift ideas for everyone... |
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