Frequently Asked Questions

Please see Delivery Information

No, unfortunately we cannot refer to Delivery Information for more details

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No, unfortunately we cannot.  All our gifts are delivered through either the first class mail or a courier system meaning that generally their delivery times are between 8am and 6pm.

Flowers, Plants UK & EU Delivery, Wildflowers Worldwide delivery- The flowers will be left in a safe and protected place and sometimes with the neighbour.  If the address is a secure premises the flowers will be carded and the recipient will need to make arrangements to pick up from the local post office or depot.

Next Day Guaranteed Flowers UK Delivery, Hampers UK & EU Delivery - They will re-attempt delivery the following day.

Flowers Australian, South African, USA & New Zealand Deliveries - The flowers will be left in a safe and protected place and sometimes with the neighbour.  If the address is a secure premises the flowers will be carded and the recipient will need to make arrangements to pick up from the local post office or depot.

You may cancel your order at any time with a full refund by calling customer service on 1800 677 799, provided we have not despatched your items. 

All bouquets are made up by Flying Flowers staff in the country of delivery - we do not pass on your order for another florist to make up and deliver. As such we can guarantee and maintain the high quality of all our fresh cut flower bouquets.

Currently we do not offer order tracking online. Please Contact Us and we will be happy to assist with tracking information:

 

UK Flowers 3Day Delivery– We can confirm despatch of a parcel and in some cases track the actual delivery.

UK Flowers By Courier – We can track every stage of a delivery, and will be able to inform you whether a bouquet has been delivered successfully.

Australian Flowers By Courier- We can track every stage of a delivery, and will be able to inform you of the consignment number for you to track and trace or offer the service where we will track and trace for you and advise whether a bouquet has been delivered successfully.  Once you have the consignment number Click Here

UK Hampers By Courier - We can track every stage of a delivery, and will be able to inform you whether a bouquet or gift has been delivered successfully.

 

Yes, we will confirm all your online order details by e-mail as soon as the order is placed. This will be sent to the email address with which you log into your account.

Payment will be taken at the time of order.

Please be sure to check your caps lock as passwords are case sensitive. If this does not solve your problem, click 'Forgotten Your Password?' and enter your email address in the field provided. You will receive an email containing a new password. Once you receive this email copy your new password from it, and paste it into the field on the website.

 

Of course, you have to have actually placed an order online before to have a username and password - if this is not the case it means you'll need to enter your details in as a "new customer" when checking out. 

UK Deliveries: these deliveries are made up by our agents in the UK and to enable us to monitor and control the quality of all the bouquets from Flying Flowers they are made up to the specification, as detailed on the website. At this point, we are unable to make up bouquets that vary from those detailed.

Australian Deliveries: we are able to be quite flexible with our Australian deliveries and can make them up to content and colour as desired in most cases.  A great opportunity is to choose the florist's choice and one of our girls will make up a delightful arrangement for you.

Every Flying Flowers gift is guaranteed.

If your chosen gift does not arrive in perfect condition by the date that we confirm we will immediately offer you a replacement, refund or voucher.  You can via phone, email and fax please click here for more details Contact Us 

In the unlikely event of availability difficulties we reserve the right to substitute a bouquet with one of equal or greater value.

Please see our Terms & Conditions for more details.

Absolutely none.  We do not add on an ordering, processing, packing or delivery charge.  All our prices include full customer service, packing and delivery. 

Once you have found a product you are interested in, click on it to see a larger image of with a description.  Should you decide to buy it simply fill in the recipient details and click on the "Buy now"  button.  You are then given the option to continue shopping if you wish to select another product for someone else and repeat the whole process.

For more information Customer Service

Flying Flowers takes protecting the privacy of customer's personal information very seriously. Strict adherence to the terms of the Australian Data Protection Acts and the Privacy and Electronic Communications Regulations are applied. This ensures correct procedures regarding the storage, use and disclosure of your personal information.

All data is collected securely using industry standard SSL encryption. SSL security certificates have been obtained from SecurePay.
 
Flying Flowers will occasionally send details of special offers and products to existing customers. If you would prefer not to receive these details please email us   Please remember to include your full name, address and customer ID and we will happily remove you from all future contacts.